1. Prospiq Limited provides software
   for security agencies is designed to manage various aspects of security
   operations, including personnel management, incident reporting, client
   communication, and real-time monitoring. These platforms streamline workflows,
   enhance communication, and ensure the security operations run efficiently.
   Here’s a detailed breakdown of how security agency software typically works:

1. Personnel Management and
Scheduling

 Employee Rostering: Automated
shift scheduling ensures that security personnel are assigned to the right
locations at the right times. It optimizes manpower allocation based on site
requirements and availability.

 GPS Tracking of Guards:
Security personnel can be tracked in real-time using GPS. This helps to ensure
that guards are at their assigned locations and allows managers to respond
quickly if someone is off-route.

 Attendance and Time Tracking:
Guards can check in and out using a mobile app or a biometric system, ensuring
accurate tracking of work hours. This data is often integrated with payroll
systems to streamline salary calculations.

 Certifications and Training
Management: The system keeps track of guards’ certifications and training
records, sending alerts when renewals or additional training are needed.

2. Incident Reporting and
Management

 Mobile Reporting: Guards can
report incidents in real-time using mobile devices, capturing photos, videos,
and written reports. This ensures that critical information is communicated
quickly.

 Incident Types &
Categories: The software allows guards to select incident types (e.g.,
trespassing, vandalism, theft) and categorize them based on severity, priority,
or client requirements.

 Automated Reporting Workflow:
Once an incident is reported, notifications are sent to relevant parties (e.g.,
supervisors, clients), and the software can generate an automated report with
all the details.

 Digital Logs: All incidents are
stored in a centralized log, accessible by authorized personnel, making it easy
to search past incidents and analyze patterns.

3. Task and Patrol Management

 Guard Tours & Patrols: The
system assigns guards to specific patrol routes and tasks (e.g., checking
doors, monitoring cameras). They use mobile devices to scan checkpoints (QR
codes, NFC tags) at each stop.

 Real-Time Updates: Supervisors
can track the completion of patrols in real-time, ensuring compliance with
assigned duties. Alerts can be triggered if a checkpoint is missed or a patrol
deviates from its route.

 Task Assignments: Security
personnel can receive specific tasks or instructions (e.g., investigate
suspicious activity, monitor a particular area) directly on their mobile
devices.

4. Client Portal and
Communication

 Client Access: Security
agencies can provide clients with access to a portal where they can view live
updates, incident reports, and patrol logs related to their site.

 Customized Reporting: Clients
can receive scheduled reports (daily, weekly, monthly) that summarize
incidents, patrols, and overall security performance. This improves
transparency and keeps clients informed.

 Direct Communication: Clients
and security personnel can communicate directly through the platform in case
immediate instructions or clarifications are required.

5. Real-Time Monitoring and
Response

 CCTV and Surveillance
Integration: The software integrates with security cameras, allowing guards and
supervisors to monitor live feeds from various locations.

 Alarm and Sensor Monitoring:
The system integrates with alarms and sensors (e.g., motion detectors, fire
alarms) and triggers alerts if a breach or unusual activity is detected.

 Response Automation: Based on
predefined workflows, the system can automatically notify personnel, dispatch
guards, or alert emergency services in case of an incident.

6. Visitor and Access Control
Management

 Visitor Registration: Guards or
clients can pre-register visitors, allowing easy access control. Visitors can
check in using digital kiosks, mobile devices, or by presenting ID cards.

 Access Badging: The software
manages visitor badges and tracks who is entering and leaving the premises.
Guards can grant or deny access based on pre-approved visitor lists.

 Audit Logs: All visitor entries
and exits are logged, providing a complete audit trail for security purposes.

7. Emergency and Crisis
Management

 Panic Button Integration:
Guards or clients can trigger a panic button in case of emergencies. The
software sends an immediate alert to the command center, supervisors, or law
enforcement.

 Emergency Response Protocols:
The software includes predefined emergency response procedures (e.g.,
evacuation plans, lockdown protocols) that are triggered based on specific
incidents.

 Mass Notifications: In the
event of a crisis, the software can send mass notifications via email, SMS, or
mobile app to alert employees, guards, and clients.

8. Compliance and Reporting

 Regulatory Compliance: The
system helps security agencies comply with local regulations, including
maintaining incident logs, providing audit trails, and ensuring proper training
of guards.

Data Retention Policies: Reports,
incident logs, and other sensitive information are stored securely, with
options for data retention periods based on legal or client requirements.

Customizable Forms: Security
agencies can design custom forms for incident reporting, patrol logs, and
client communications, making sure they adhere to industry standards or client
preferences.

9. Performance and Analytics

 Guard Performance Analytics:
Supervisors can analyze guard performance based on factors such as attendance,
response times, incidents handled, and client feedback.

 Incident Trends: The software
provides insights into incident patterns, helping agencies and clients identify
high-risk areas, times, or events that require more resources.

 KPI Dashboards: Customizable
dashboards show key performance indicators (KPIs) like response times, number
of incidents resolved, patrol completion rates, and client satisfaction.

10. Mobile Application

 Guard Mobile App: Guards can
use a dedicated mobile app for logging patrols, reporting incidents, and
receiving task assignments. The app often includes GPS functionality for
real-time location tracking.

 Push Notifications: Guards
receive alerts for critical tasks or incidents in real-time, ensuring prompt
action.

 Offline Functionality: In areas
with limited connectivity, the app can store patrol logs and incident reports
offline and sync them once a connection is restored.

11. Integration with External
Systems

 Alarm Systems: Integration with
external alarm systems, allowing for automated alerts when an alarm is
triggered (e.g., burglary, fire).

 Biometric Systems: Integration
with biometric access control systems for better tracking of personnel and
visitors.

 Payroll Systems: Time and
attendance data are automatically fed into payroll software to streamline
salary calculations.

12. Billing and Invoicing

 Automated Invoicing: Based on
the number of guards deployed, hours worked, or incidents managed, the system
can generate client invoices automatically.

 Client Billing Reports: Clients
can receive detailed billing reports breaking down the services provided (e.g.,
hours patrolled, guards deployed, incidents resolved).

Benefits of Security Agency
Software:

1. Improved Efficiency: Automated
scheduling, real-time incident reporting, and GPS tracking help reduce
administrative tasks and improve guard productivity.

2. Better Communication: Guards,
supervisors, and clients can communicate through a single platform, reducing
delays and miscommunication.

3. Enhanced Transparency: Clients
have access to detailed reports and real-time data, increasing trust in the
security agency’s services.

4. Real-Time Monitoring:
Immediate access to data on incidents, patrols, and personnel improves the
ability to respond to emergencies quickly.

5. Data-Driven Decision Making:
Analytics and reporting tools help managers optimize resource allocation,
identify risks, and improve overall performance.

This comprehensive approach
ensures that security agencies can manage operations efficiently, maintain
compliance, and provide their clients with high-quality service.